995bte Privacy Policy

Information We Collect

When you register for a 995bte account, use the platform, or contact our support team, we collect certain categories of personal information. The information we collect falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information we receive from third-party partners.

Information You Provide Directly:

• Registration Data: Full legal name, date of birth, email address, Bangladeshi mobile phone number, and a password of your choosing.
• Identity Verification (KYC) Documents: National Identity Card (NID), passport, or other government-issued photo identification; proof of address such as a utility bill or bank statement; and a selfie photograph for facial verification where required.
• Payment Information: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (account number, branch, and bank name), and partial card details (card type, last four digits, expiry date). Full card numbers and mobile banking PINs are never stored on 995bte systems.
• Correspondence: Any messages, complaints, support tickets, or other communications you send to the 995bte support team via email, live chat, or any other channel.
• Preferences: Language preference, notification settings, self-exclusion arrangements, and deposit limit configurations set within your account dashboard.

Information Collected Automatically:

• Device & Technical Data: IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, wagers placed, duration of gaming sessions, betting history, transaction history, search queries made within the platform, and clickstream data.
• Geolocation: Approximate geographic location derived from your IP address. We use this to verify that you are accessing the platform from Bangladesh and to comply with any applicable access restrictions.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and similar tracking technologies. Full details are provided in Section 4 of this Policy.

Information from Third-Party Partners:

• Payment Processors: Transaction confirmation data, transaction reference numbers, and fraud risk signals shared by bKash, Nagad, Rocket, Upay, and card network processors to facilitate deposit and withdrawal processing.
• Game Providers: Session data, game round outcomes, and wagering records shared by game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purpose of settling bets and resolving disputes.
• Identity Verification Services: Confirmation of identity document authenticity from third-party KYC and AML screening providers.

How We Use Your Data

995bte uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described below without first obtaining your consent or being required to do so by law.

Legal Basis for Processing

995bte processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contract Performance: Processing that is necessary to fulfil our contractual obligations to you as a registered 995bte player — including operating your account, processing deposits and withdrawals, and settling wagers.
• Legal Obligation: Processing that is required in order to comply with a legal obligation to which 995bte is subject — including age verification, identity verification for KYC and AML purposes, and responding to lawful requests from competent authorities.
• Legitimate Interest: Processing that is necessary for purposes that represent a genuine legitimate interest of 995bte and that does not override your fundamental privacy rights — including fraud detection, platform security, analytics, and service improvement. Where we rely on legitimate interest, we have considered the impact on your privacy and concluded that the legitimate interest is proportionate and appropriate.
• Consent: Processing for which we have obtained your explicit prior consent — primarily marketing communications and certain personalisation activities. You may withdraw consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.

If you wish to understand the specific legal basis on which 995bte is processing any particular category of your personal data, please contact us at [email protected] and we will provide a clear written explanation.

Cookies & Tracking Technologies

995bte uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with our services. A cookie is a small text file stored on your device when you visit a website. The cookies used by 995bte fall into the following categories:

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 995bte platform. Strictly necessary cookies cannot be disabled through browser settings as they are required for the platform to operate.

Data Sharing & Third Parties

995bte does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose.

• Payment Processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card network processors (Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Session and wagering data is shared with game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) as necessary to operate their games on the 995bte platform, settle game outcomes, and resolve disputes.
• Identity Verification Providers: KYC documents and personal identification data may be shared with third-party identity verification and AML screening services to fulfil our verification obligations.
• IT & Infrastructure Partners: Certain technical service providers (cloud hosting, database management, security monitoring) may process personal data on our behalf as data processors. These providers operate under data processing agreements and are contractually obligated to process data only as instructed by 995bte.
• Legal & Regulatory Authorities: We will disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by a binding legal obligation, court order, or other compulsory legal process. We will, where legally permissible, notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of 995bte's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

All third parties with whom 995bte shares personal data are required to implement appropriate technical and organisational security measures to protect that data and to process it only for the purposes for which it was shared.

Data Retention

995bte retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

When data is no longer required and no legal basis exists for its continued retention, 995bte will securely delete or anonymise it in a manner that prevents reconstruction. Where anonymisation is used in place of deletion, the resulting data cannot be traced back to any individual and is no longer treated as personal data.

Your Privacy Rights

As a 995bte player, you hold a number of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will acknowledge your request within 5 business days and endeavour to fulfil it within 30 calendar days.

Data Security

995bte takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we maintain the following safeguards as a minimum standard:

• SSL/TLS Encryption in Transit: All data transmitted between your device and 995bte servers is encrypted using SSL/TLS protocols. Our website enforces HTTPS at all times and HTTP access is automatically redirected.
• Encryption at Rest: Sensitive personal data stored on 995bte servers — including identity documents, payment references, and passwords — is encrypted at rest using strong encryption algorithms. Passwords are hashed using a one-way algorithm and cannot be recovered or read by 995bte staff.
• Access Controls: Access to personal data within 995bte's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access specific data categories. Access logs are maintained and audited regularly.
• Two-Factor Authentication: 995bte's internal administrative systems require multi-factor authentication for all staff access. We also strongly encourage players to enable 2FA on their own accounts.
• Penetration Testing & Security Audits: 995bte conducts periodic security assessments and engages independent security professionals to test for vulnerabilities in our systems and infrastructure.
• Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, 995bte will notify affected players without undue delay and will take all reasonable steps to contain, investigate, and remediate the incident.
• Vendor Security: Third-party service providers who process personal data on our behalf are assessed for their security posture before onboarding and are required to maintain security standards consistent with those described in this Policy.

Contact & Complaints

If you have any questions about this Privacy Policy, about how 995bte handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 7, please contact the 995bte support team using the details below. All privacy-related correspondence is handled by our dedicated support team, which operates in English on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.

• Email: [email protected] — please use the subject line "Privacy Request" or "Data Rights Request" to ensure your message is directed to the appropriate team.
• Response Time: We will acknowledge all privacy-related enquiries within 5 business days and aim to provide a substantive response within 30 calendar days. For complex requests, we may require additional time and will notify you if an extension is necessary.
• Language: All privacy requests and responses are handled in English, which is the sole authoritative language of this Privacy Policy.

Policy Updates: 995bte may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email to the address on file and publish the updated Policy on this page with a revised effective date. Your continued use of the 995bte platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your data.

The most recent version of this Privacy Policy is always available at 995bte.net/privacy-policy. The effective date shown in the hero section above indicates when the current version came into force. Any prior versions are superseded in their entirety by the current version.