Responsible Gaming at 995bte

Our Commitment to Safe Play

995bte exists to provide an entertaining, fair, and secure online gaming environment for players across Bangladesh. We understand that for the vast majority of our players, gambling is a fun leisure activity enjoyed responsibly alongside everyday life. However, we also recognise that for a small number of people, gambling can become problematic — and we take that responsibility seriously.

Our responsible gaming framework is not a legal checkbox. It is a genuine, ongoing commitment that shapes how we design our platform, how we interact with our players, and how we respond when a player shows signs of difficulty. Every feature of the 995bte platform — from the account dashboard to our payment systems — is designed with player safety in mind.

We operate with a clear principle: player welfare always comes before commercial interest. If a player needs to limit, suspend, or permanently close their account for responsible gaming reasons, we will support that decision without hesitation and without attempting to dissuade them. The safety of our community of Bangladeshi players is a non-negotiable priority at 995bte.

Age Restriction & Verification

995bte operates a strict 18+ age policy. Gambling is strictly prohibited for anyone under the age of 18 years. This rule applies to all products on the platform including casino games, live dealer tables, sports betting, and crash games. There are no exceptions.

How We Verify Age: As part of our Know Your Customer (KYC) process, all players are required to submit a valid government-issued photo identification document — such as a National Identity Card (NID) or passport — before withdrawals are processed and at other stages of the account lifecycle. Date of birth is cross-checked against this document. Accounts that cannot be age-verified will be restricted until verification is completed.

• At Registration: Players must confirm that they are 18 or older by ticking the age declaration checkbox during signup.
• At Verification (KYC): A valid NID, passport, or other government-issued ID confirming date of birth must be submitted.
• At Any Time: 995bte may request additional age verification documents if there is any reason to believe an account may be held by a minor.
• On Suspicion: If 995bte suspects that an account is being operated by or on behalf of a minor, the account will be immediately suspended pending investigation.

Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise — especially from the inside. Many people who develop a gambling problem continue to believe they can control their behaviour until the consequences become serious. Early recognition is the most powerful tool for preventing lasting harm.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. If you answer "yes" to several of these questions, it may indicate that your gambling is moving beyond recreational entertainment and into territory that warrants attention.

Responsible Gaming Tools

995bte provides a comprehensive set of player-controlled tools designed to help you maintain healthy gambling habits. All tools are accessible directly from your account settings dashboard and take effect immediately or within a short defined period. These are voluntary controls — you may activate them at any time and for any reason, no questions asked.

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available at 995bte. It is designed for players who feel that they are no longer able to manage their gambling within safe boundaries and wish to remove access to the platform entirely for a defined — or indefinite — period.

How Self-Exclusion Works at 995bte:

• Request Submission: You may request self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request", or by submitting the request directly through your account dashboard under Responsible Gaming settings.
• Exclusion Periods: You may choose a minimum exclusion period of 6 months, 1 year, 3 years, or 5 years. A permanent (lifetime) exclusion option is also available for players who wish to permanently close their relationship with 995bte.
• Immediate Effect: Self-exclusion takes effect within 24 hours of your confirmed request. During this window, your account will be restricted from placing new deposits and wagers immediately.
• No Reversal: Once a self-exclusion period has been set, it cannot be reduced or reversed during the active exclusion window. This is intentional — the cooling-off period protects you from impulsive requests to reinstate access.
• Pending Withdrawals: Any legitimate pending withdrawal requests that were in progress before the self-exclusion was activated will be processed as normal. Your funds remain yours.
• Marketing Suppression: Upon self-exclusion, your contact details will be immediately removed from all 995bte marketing lists. You will not receive promotional emails, SMS messages, or bonus offers during your exclusion period.
• Re-Registration Prevention: 995bte maintains a record of self-excluded players and will take reasonable steps to prevent you from creating a new account during your exclusion period. If you attempt to register a new account while self-excluded, it will be identified and closed.

Deposit & Spending Limits

One of the most effective ways to maintain healthy gambling habits is to set clear financial limits before you begin playing. 995bte's deposit and spending limit tools put you firmly in control of how much you can fund your account over any given period. These limits work across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers.

Types of Financial Limits Available:

• Daily Deposit Limit: The maximum total amount you can deposit into your 995bte account within a single calendar day (Bangladesh Standard Time, UTC+6). Example: a daily limit of ৳2,000 means that once ৳2,000 has been deposited within a 24-hour period, no further deposits are accepted until the next day.
• Weekly Deposit Limit: The maximum total deposits permitted over a rolling 7-day window. This is useful for players who prefer less frequent top-ups and want to budget across the week.
• Monthly Deposit Limit: A total cap on deposits over a rolling 30-day period. Suitable for players who want to set a firm monthly entertainment budget for their gaming activity.
• Loss Limit: A cap on the total amount you can lose over a daily, weekly, or monthly period. Once your net losses for the period reach this threshold, further wagering is suspended until the period resets.
• Wager Limit: A cap on the total stake amount you can place in wagers over a defined period, regardless of wins or losses.

Key Rules for Limit Changes: Reducing a limit takes effect immediately. If you request an increase to any limit, a mandatory 7-day cooling-off period applies before the increase comes into force. This cooling-off period is non-negotiable and is a deliberate feature of our responsible gaming framework — it prevents impulsive decisions made during a session from having immediate financial consequences.

Getting Help & Support

If you are concerned that gambling is negatively affecting your life — or the life of someone you care about — help is available. You do not need to reach a crisis point before asking for support. Reaching out early leads to better outcomes, and there is no shame in seeking help.

995bte's dedicated support team is available 24 hours a day, 7 days a week, including during Eid, Victory Day, and all public holidays observed in Bangladesh. All responsible gaming conversations are treated with complete confidentiality and handled by trained, empathetic support staff.

What Happens When You Contact Us: When you reach out about a responsible gaming concern, a trained support agent will listen without judgement, explain the tools available to you, help you activate any limit, time-out, or self-exclusion you require, and — where appropriate — provide information about professional counselling and external support resources. No sales pitch. No attempt to keep you playing. Just practical, compassionate help.

Protecting Minors

995bte has zero tolerance for underage gambling. In addition to our mandatory age verification procedures described in Section 2, we strongly encourage all adult players who share household devices with children or young people to take additional practical steps to prevent accidental or deliberate access to the 995bte platform by minors.

Practical Steps for Parents and Guardians:

• Use Password Protection: Ensure your 995bte account is protected by a strong, unique password that is not shared with or accessible to any minor in your household. Do not save your login credentials in shared browsers or devices.
• Enable Device Parental Controls: Use the built-in parental control features available on Android, iOS, Windows, and other operating systems to restrict access to gambling websites on devices that children use.
• Use Filtering Software: Consider installing reputable internet filtering software on shared devices. Many such tools allow you to block entire categories of websites including online gambling platforms.
• Log Out After Every Session: Always log out of your 995bte account when you have finished playing, especially on shared or mobile devices that children may access.
• Talk to Young People: Have open conversations with the young people in your household about the risks of gambling and why it is an adults-only activity. Education is a powerful protective factor.

If you become aware that a minor has accessed or used a 995bte account — whether your own or another person's — please contact our support team immediately at [email protected]. We will take swift action to investigate and, where confirmed, close the relevant account and return any funds deposited by the minor.